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At Steppenwolf, a hotel where job advancement means selling out by Chris Jones

Anyone who ever has worked in customer service will tell you that the actual provision of service " doing something nice for someone who might well appreciate your effort " is not the main drag of the minimum-wage workplace. No, the worst days come when someone in management pushes upon their long-suffering,...

SOURCE: Chicago Tribune at 03:45PM on November 20, 2016

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