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Why I cancelled my credit card and what it means about customer service. by Ken Davenport

Part of my personal curse (and also one of my best business assets) is that I’m always looking for the best deal.  I want the best deal on airfare, on office supplies, on everything!  And a coupon . . . oh man, that’s like sweet, sweet nectar from the small biz gods. My staff [...]

SOURCE: The Producer's Perspective at 11:00AM on April 14, 2014

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