A friendly welcome, well-run bar and clean loos can make a big difference to audiences " and we tend to love it when we find the artistic director is tearing ticketsYesterday I casually tweeted how nice it was to go to London's Gate theatre to see the excellent Sunset Baby and find my ticket being torn by the artistic director, Christopher Haydon. In fact I think having the AD tearing the tickets is something of a …
SOURCE: The Guardian at 10:14AM on September 19, 2012